Broward County Library's New "Fast Lane" Checkout Improves Customer Experience
  
  

Fast lane self checkout rug

DATE: November 29, 2016
MEDIA CONTACT: Catherine McElrath
Libraries Division

PHONE: 954-357-7402
EMAIL: cmcelrath@Broward.org

BROWARD COUNTY, FL - Broward County Library customers can now use Fast Lane, a quick, easy way to check out items from Broward County Library. I
nstead of waiting in line to pick up holds and get materials checked out, books, DVDs and CDs can be picked up at new customer-holds shelves and then taken to any of the new Fast Lane checkout stations.

Fast Lane is part of Broward County Library's new Service Model, launched earlier this year, that provides the community with longer service hours and more open days at library locations without any increase to the library's budget. Fast Lane also allow library staff to provide more one-on-one assistance in addition to making more materials and resources readily available to customers.

"Broward County Library is constantly seeking new ways to provide a better customer experience and Fast Lane is the latest," says Broward County Libraries Division Acting Director Laura Connors.

 Make Fast Lane even easier by downloading the BCL WoW App on your phone and tablet and using it as a virtual library card! Just sign in to your account in the "My Account" section and click on "Library Card". Then scan your virtual library card at the Fast Lane station to check out your items. Don't have the BCL WoW app yet? Visit our Mobile Apps web page and download it now!

Fast Lane is now available at the following Broward County Library locations: the African-American Research Library and Cultural Center, Carver Ranches, Davie/Cooper City, Deerfield Beach Percy White, Hollywood, Jan Moran Collier City Learning Library, Lauderhill Central Park Library, Main, Margate Catharine Young, Miramar, North Lauderdale Saraniero, Northwest Regional, Pembroke Pines, South Regional/Broward College, Stirling Road, Sunrise Dan Pearl, Tamarac and West Regional.


About Broward County Libraries Division
Broward County Libraries Division, named 2015 Library of the Year by the Florida Library Association, was founded in 1974 and is the largest library system in Florida by square footage and one of the busiest, with more than nine million walk-in customers visiting its 38 locations annually. Broward County Libraries Division provides convenient access to a full range of innovative and cost-effective services that satisfy the changing needs of the people of Broward County for information, education and recreation. Visit our website, Broward.org/Library, or follow Libraries on Facebook and
Twitter. 
 
 
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